Forrester has declared that we are in the age of the customer. “Power has shifted away from companies and towards digitally savvy, technology-empowered customers. They now decide winners and losers.” In a recent report by Gartner, 88% of survey respondents planned to increase their investment in customer experience in 2016. Learn how giving users the tools to answer their own questions and providing scalable personal help experiences leads to happier customers.
16-11-2016 11:30 -12:00Hosted by: Joe Ryan
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