01. Intercom: How support can be a revenue generator
Forrester has declared that we are in the age of the customer. “Power has shifted away from companies and towards digitally savvy, technology-empowered customers. They now decide winners and losers.” In a recent report by Gartner, 88% of survey respondents planned to increase their investment in customer experience in 2016. Learn how giving users the tools to answer their own questions and providing scalable personal help experiences leads to happier customers.
Joe is our solutions manager at Intercom where he helps people to create great customer experiences and to integrate with Intercom, so they can use it as effectively as possible. Before that, he spent two years on the front lines of the sales team as Intercom’s second sales employee. Joe hails from Chicago (Cubs ftw!) and has lived in Ireland and Spain. He dreams of living in a cabin he built.
Matt Schaar
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Company
GitHub
Job title
Developer Marketing
Interests
About me
Matt Schaar is on the Developer and Product Marketing team at GitHub, focusing on community building for over 15 million developers using GitHub to learn, code, and work together.
Lauren Meyer
Country
Company
Mailjet
Job title
VP of Delivery and Head of NA Operations
Interests
Email, Deliverability, Customer Experience
About me
Siheun Song
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Company
Rally
Job title
Cofounder
Interests
About me
Joey Goldstein
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Company
Job title
Interests
About me
Caya
Country
Company
Slidebean
Job title
Interests
About me
Founded in 2013, Amount raised: 470000, Employees: 8 | Markets: SaaS, Mobile, Presentations, Enterprises
Brian Pitz
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Company
Job title
Interests
About me
Bosse Kuellenberg
Country
Company
Youpooly Corp.
Job title
Co-Founder
Interests
social innovation, micro services, kick-ass-time, bucket funding, night-out habbits
About me
Make events happen. Be the spark.
Design real-life events and pool funds with friends and people from your block.
Get the app. Start an event. Find your crowd.
We are a passionate team of 11 people in Brooklyn (US) and Hamburg (GER). Our ecosystem consists of an Swift iOS App appstore.com/youpooly and an android optimized and web app.
Founded in 2015 | Markets: Events, Entertainment, Ticketing, Crowdfunding, Worldwide | early stage funding
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