01. How to win at Customer Experience Management

Businesses can no longer survive without meeting the needs of an increasingly complex customer landscape.

Consume, an expert CRM/CXM technology company will walk you through their research monitoring online reputation of more than 4.500 local retailers in 40 different countries, to help you understand why some are so beloved by its customers and others are failing to offer an adequate customer experience. By the end of this session, you'll have a long list of dos and donts to help you compete in an customer-centric world.

16-11-2016 14:30 - 15:00